Returns & Refunds

Submit your ordinary return request within 4 days (96 hours) of receiving your order. The period starts from the delivery date and time recorded by the courier.

This deadline applies to contacting us to request the return. After receiving our instructions, please dispatch the parcel promptly and share its tracking details.

For an ordinary return, the item must be:

• Unused and unworn beyond checking the fit.
• Unwashed and unaltered.
• Undamaged and free from misuse.
• Free from stains, makeup marks, perfume, or other signs of use.

Please include any original tags, accessories, and packaging supplied with the item.

Items showing customer-caused damage, use, washing, alteration, or misuse may not qualify for an ordinary return.

Shipping for the original order is included in the product price. Return shipping is not included.

For ordinary returns, the customer pays the additional return courier charges. These vary according to the pickup location, distance, parcel details, and courier selected.

You may arrange and pay for a courier yourself after contacting us. Customer-paid courier charges are separate from the product refund and are not reimbursed for ordinary returns.

After contacting us and receiving return instructions, send your parcel to:

Pack the item securely to protect it during transit. Include your order number, name, and contact number inside the parcel.

Use a tracked courier service and retain your receipt. If the return parcel is delayed or missing, share the tracking details with us and contact the courier.

Receiving a return parcel does not automatically approve a refund. We first check the item’s condition and whether it meets the return terms.

After inspection, we’ll inform you of the outcome. If the item does not qualify, we’ll explain the reason and discuss the next steps with you.

Once your return is received, inspected, and approved, we’ll proceed with the applicable product refund and confirm the refund amount, method, and expected processing time.

For prepaid orders, refunds will be requested through the original payment method where supported. If another method is needed, we’ll coordinate with you directly.

The time for an issued refund to appear in your account depends on the bank or payment provider. Contact us if it has not arrived within the timeframe we confirmed.

We will never ask for your payment PIN, OTP, or account password to process a refund.

If your order arrives damaged, defective, or contains the wrong item, contact us promptly with your order number and a description of the issue.

Clear photographs of the item and packaging help us review the problem. Keep the item and packaging while we confirm the appropriate resolution and return arrangements.

Items damaged before delivery are handled separately from customer-caused damage. Please contact us before paying for a return courier in these cases.

Contact us within 4 days of delivery if you need another size. We’ll confirm whether an exchange is available, subject to stock and the item meeting our return conditions.

Any applicable exchange courier charges will be explained before you proceed.